POLICIES

Terms & Conditions

 

This website is owned and operated by Luci Rose. These terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors a range of illustrated prints and products. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

 

In order to use our website and/or receive our services, you must possess the legal authority, right and freedom to enter into these Terms as a binding agreement.

 

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to make a purchase: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

 

The prices we charge for using our services/products are listed on our website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur.

 

Refunds & Returns

 

RETURNS - PERSONALISED ITEMS

 

Unfortunately we do not provide refunds or accept returns on personalised items due to the nature of the item as it cannot be used or resold. If in the unlikely event the item has been damaged in transit, lost or a fault has been made on our behalf we will replace the item on a like for like basis.

 

We ask that our customers include clear and precise instructions for personalisation following the examples shown in the description section of each product. We also ask that customers ensure all option choices, grammar and spelling are correct when placing their order. 

 

RETURNS - NON-PERSONALISED ITEMS

 

We aim to provide clear imagery of our products, as well as detailed descriptions for our customers to ensure that they are provided with the correct information about the item that they are purchasing. If you are at all dissatisfied with your purchase, please get in touch with us at sales@lucirose.co.uk and we would be happy to discuss a return and refund for you. 

 

We ask that customers return the item in the original state in which it was delivered by securely protecting the print in the cellophane sleeve and against the backing board that was provided in the original packaging. Please use a ‘signed for’ delivery method and obtain proof of postage. 

 

We ask that customers contact us before returning the item so we can confirm that it is in accordance with our return policy regulations as we cannot be held responsible for any returned items that are not in accordance with our policy. Once we have received the returned item we will provide a refund within 14 working days, providing the product has been returned in the same satisfactory state. Please note that this does not apply to personalised products.

 

 

 

Lost or Damaged in Transit

 

PERSONALISED AND NON-PERSONALISED ITEMS

 

If an item has been lost or damaged in transit, please get in touch and we will send a replacement out to you. We will replace the item on a like for like basis.

 

 

Cancelling Orders

 

PERSONALISED ITEMS

 

Unfortunately, in most circumstances we are unable to cancel personalised orders due to the nature in which the personalised products are processed. However, if you would like to cancel your order please contact us at sales@lucirose.co.uk and we will look into the status of your order. Where possible we will process a cancellation or part refund. Once work has commenced on the item or if the item has already been dispatched, we are unable to cancel the order.

 

 

NON-PERSONALISED

 

To cancel non-personalised items please contact us at sales@lucirose.co.uk. If the item has not been dispatched, we will cancel your order for you.

 

 

Copyright

 

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto are the exclusive property of Lucy Furzer. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

 

Right to suspend or cancel

 

We may permanently or temporarily terminate or suspend your access to the services we provide without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations.

 

Indemnification

 

You agree to indemnify and hold Lucy Furzer/Luci Rose harmless from any demands, loss, liability, claims or expenses (including legal fees), made against us by any third party due to, arising out of, or in connection with your use of the website or any of the services offered on the website.

 

 

Limitation of liability

 

To the maximum extent permitted by applicable law, in no event shall Lucy Furzer/Luci Rose, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. To the maximum extent permitted by applicable law, Lucy Furzer/Luci Rose assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content.

 

Right to change and modify

 

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Privacy policy & GDPR 

 

In May 2018, the General Data Protection Regulations (also known as GDPR) were brought into effect. GDPR regulates the way businesses use and protect the privacy and personal data of EU citizens. In this section we will explain how our customer data is collected and how we use it.

 

Luci Rose collects personal data from our customers to enable us to provide an efficient service and keep our customers aware of new products and offers where the customer has indicated they are happy to be contacted in this manner.

 

Personal data is received by us when a customer places an order via our website or through any selling platform we may use. Data is also received when a customer contacts us via email, when they sign up to receive marketing emails or promotions from us, whenever they complete a form on our website and when they interact with us on social media. We do not extract customer’s personal data and the personal data we receive will be data that has been submitted by the customer so we ask that you refrain from submitting any data that you would prefer us not to receive.

 

The main types of data we hold will include personal details such as a customer’s name and date of birth, contact details such as a customer’s postal address and email address and payment information such as a delivery address. We may also retain information regarding any search terms entered on our website, social media profiles, information collected by the cookies we use and any interactions with our team. Please note we do not have access to any credit or debit card information.

 

We do not ask for customer data regarding sensitive issues, this includes ethnic origin, religious beliefs or medical information. Any data of this nature is submitted at the discretion of the customer and by submitting this information, the customer consents to the data being used for the purpose in which it was given. 

 

Luci Rose uses customer data to adhere to our contractual obligation to the customer when they have placed an order with us. In the event of the customer agreeing to receive marketing and promotional material, customer data will be stored and used for this purpose only. We will share customer data with third party courier and postal services to allow for the completion of our contractual obligation.

 

We use trusted third parties to help us to provide a great customer experience. For example, our website is hosted by a website provider and we use third party applications in conjunction with our website, such as a birthday tracker app and credit/debit card authorisation applications. We may share customer data with these third parties in order for them to perform their function however they are not permitted to use this data for any other purpose. We may, at our discretion, disclose customer data when required by law or to comply with any legal proceeding.

 

Our website provider may also collect information regarding customer activity on our website. This information is non-personal and helps us to gain an insight into our website trends and where our products might be most popular.

 

Customer data is archived once it has been used for its intended purpose. Non-personal data will be kept for business analysis purposes and personal data is kept for a period of time in case of any dispute relating to an order, this data is then deleted unless the customer has specified that they would like to be contacted regarding marketing and promotional offers. In this instance customer data is kept securely until the customer indicates they would no longer like to receive marketing information from us. 

 

Luci Rose will always ensure that customer data is kept completely confidential and is only shared as detailed above with the consent of the customer. We abide by strict policies to ensure customer data is protected and secure and we don’t sell customer data.

 

If you have any queries regarding the use of your data, if you would like to request the data we hold for you or you would like us to delete any of your data, please contact us at sales@lucirose.co.uk

 

Please note that by purchasing from Luci Rose, you agree to our privacy policy.

Cookies

 

Cookies are small files that store on your device when you visit a web page. Cookies are usually used to track movements and actions by a user on a website. 

 

Luciroseillustrations.com currently uses two different types of cookie, session cookies and persistent cookies. Session cookies are removed once the web browser is closed, persistent cookies stay on the hard drive of a device until they expire. The cookies we use on our website and their purpose are detailed in the table below.

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It is possible to disable the use of cookies by changing your browser settings to reject cookies however this may affect the performance of the website.

 

If you have any further questions regarding our use of cookies, please contact us at sales@lucirose.co.uk.

 

 

Marketing & Promotions

 

We think keeping in touch with our customers is important, however we will only make contact with you about upcoming new products and offers if you have told us you would like to hear from us. 

 

You can sign up to receive our newsletters, offers and promotions at the bottom of this page. If you would like to change the contact information we hold for you or you would like to stop receiving emails from us, please contact us at enquiries@luciroseillustrations.com.

 

 

Colour Accuracy

 

We make every effort to ensure that the images we display on our website are high quality and an accurate representation of the products we offer however due to varying device capabilities and monitor resolutions, as well as differences between screen and print colour reproduction, we are unable to guarantee the colour accuracy of the products displayed on our website.

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